Support

Software Maintenance and Support

To enable customers to have peace of mind in their investment, EmpowerID provides cost effective Software Maintenance and Support. By purchasing Software Maintenance and Support, you not only have access to any upgrades that are released within a 12-month period, you also have email access to our product team to resolve any issues that may arise.

  • Free access to all patches, upgrades and future releases of the product purchased
  • Access to email support desk

Customers can purchase Software Maintenance and Support on an annual subscription basis. For further information on Software Maintenance and Support, please email .

Online Support

Customers and partners may submit cases and track their status using our online . If your organization has not received a login for the issue tracking system, please contact support at .

Contact Support

To contact a support representative, eMail.
If you prefer to speak to someone by phone, please call +1 (877) 996-4276.

Online Product Documentation

For technical information and product documentation, please .

EmpowerID Community

To browse discussion forums and ask questions from community members, and check out the .

EmpowerID YouTube Channel

To watch instructional videos on EmpowerID, .